FAQ

*Terms and Conditions for Senior Citizen Tickets:

  • $4.50 for sessions before 6pm (current is $4 for sessions before 5pm)
  • Not valid on Eve of Public Holidays & Public Holidays.
  • To qualify for senior citizen rates, patrons have to be Singaporeans aged 55 and above.
  • Please produce a valid photo ID for verification, without proper identification, normal rates will apply.
  • Each senior citizen is entitled to 1 discounted ticket per photo ID presented as proof of age.
  • This promotion is only valid for same-day ticket purchase.
  • Not valid with any other promotions, vouchers and passes.
  • G General.
  • PG Parental Guidance.
  • PG13 Suitable for persons aged 13 and above but parental guidance is advised for children below 13.
  • NC16 Not for Children below 16 years of age.
  • M18 Mature audiences aged 18 years and above only.
  • R21 Restricted to audiences aged 21 years and above only.

For more information on the new rating system implemented by the Media Development Authority, please visit http://www.mda.gov.sg/RegulationsAndLicensing/ContentStandardsAndClassification/FilmsAndVideos/Pages/default.aspx

Accordance with the Singapore law, Filmgarde Cineplex is required to verify the age of our customers and to refuse admission to anyone who is below the minimum age required by the relevant classification. Please kindly check the film rating classification prior to purchase of your tickets.

Not all films are subtitled. Please approach our Box Office staff for more information on which films have subtitles.
Yes, as long as your child is above the height of 90cm (0.9m), he / she will require a movie ticket. Children below the above mentioned height can enter for free, but will not be entitled to their own seat.
All our cinemas have full wheelchair accessibility. Please approach our Box Office staff for further assistance.

Customers are advised to purchase Filmgarde movie tickets only from our official Filmgarde Cineplex website at www.fgcineplex.com.sg or directly from our Cinema Box Office.

Filmgarde Cineplex has not licensed and/or authorised and/or allowed any third party platforms or Apps to sell tickets on behalf of Filmgarde Cineplex. As such, customers are strongly advised not to make any ticket purchase from such third party platforms or Apps.

Filmgarde Cineplex will not be responsible for any claims, exchanges, refunds, losses arising from any purchase of movie tickets from such unauthorised channels/platforms.

The new movie week begins every Thursday and ends the following Wednesday. Session timings will be updated on Wednesday, before the start of every new movie week.

Please note that Filmgarde Cineplex does not provide its movie schedules to any third party websites.

By Wednesday, you should be able to purchase tickets for the forthcoming movie week. In exceptional circumstances, such as a major release, more advance booking will be made available.

The Box Office accepts payment in cash or credit card (VISA and Mastercard).

We currently accept VISA and Mastercard for online bookings.

There is a non-refundable booking fee of S$1.50 per confirmed transaction.

Yes. You may select your seats online via your online booking or at our Box Office. Seat selection is subject to availability and we strongly recommend that you book your movie tickets as early as possible.

You can collect your tickets at the Box Office of your selected Cineplex as soon as your online transaction is confirmed. For security reasons, the cardholder must collect the tickets personally and is required to produce the same credit card used for the online booking.

Please be advised to collect your tickets at least 30 minutes before the movie begins.

You will be charged once the transaction is confirmed.

No cancellations, exchanges, or refunds will not be allowed once the order is confirmed, and paid for by the customer.

3D technology enhances the illusion of depth perception, making visuals “come alive” on the screen. Be prepared to be transported into the magical movie world of stunning effects!

Yes, the 3D glasses are a one-size-fits-all design.

Patrons who feel ill should remove their 3D glasses and close their eyes as this helps to alleviate the queasy feeling. If the problem persists, please leave the hall and approach the usher stationed outside the hall for assistance.