Customers are advised to purchase Filmgarde movie tickets only via our official Filmgarde website, and/or directly from our Cinema Box Office.

Please do not purchase tickets via 3rd party websites or apps as Filmgarde has not licensed or authorised any such platforms or parties to sell tickets on its behalf. 

Please kindly note that Filmgarde will not be responsible for any refunds, exchanges, claims, errors, losses arising from any purchases from such unauthorised channels and platforms.

The new movie week begins every Thursday and ends the following Wednesday. Session timings will be updated on Wednesday, before the start of every new movie week.

Please note that Filmgarde Cineplex does not provide its movie schedules to any third party websites.

By Wednesday, you should be able to purchase tickets for the forthcoming movie week. In exceptional circumstances, such as a major release, more advance booking will be made available.

We currently accept Visa and Mastercard for both online and Box Office transactions. We also accept payment in Cash at our Box Office.

There is a non-refundable booking fee of S$1.50 per confirmed transaction.

Yes. You may select your seats online via your online booking or at our Box Office. Seat selection is subject to availability and we strongly recommend that you book your movie tickets as early as possible.

For online movie ticket purchase, you will receive an email with a QR Code confirmation of your booking. There is no need to collect tickets at the Box Office. Just simply present this email and QR Code at the ticket-checking/usher point to scan for entry into the designated hall for your booking. Please note that photo verification may be required for movies with ratings.

You will be charged once the transaction is confirmed.

No cancellations, exchanges, or refunds will be allowed once the order is confirmed, and paid for by the customer.

3D technology enhances the illusion of depth perception, making visuals “come alive” on the screen. Be prepared to be transported into the magical movie world of stunning effects!

Yes, the 3D glasses are a one-size-fits-all design.

Patrons who feel ill should remove their 3D glasses and close their eyes as this helps to alleviate the queasy feeling. If the problem persists, please leave the hall and approach the usher stationed outside the hall for assistance.

Please kindly contact us at marketing@filmgarde.com.sg with your booking details (including booking reference if you have it) as soon as possible so that we may verify the status of your purchase. For weekend or urgent enquiries, please kindly head down to the Box Office of the particular cinema that you have booked at for assistance.

Alternatively, you can use our Check Booking function on our website to check for your booking. If you have the booking reference to your booking, you can head down to the Box Office of the particular cinema and inform our friendly staff about it. They will be able to retrieve the booking for you.

Please ensure that you have a stable network connection when purchasing your tickets online or from our App. Any unstable connection may result in a disruption of your transaction leading to you not receiving a confirmation even if the transaction has gone through. In such instances, we would strongly recommend that you contact us at marketing@filmgarde.com.sg to verify your purchase, or for weekend and urgent enquiries, to head down to the Box Office for direct assistance. We recommend to verify your purchase prior to making another booking as this may lead to a double transaction.

i) Can cinema patrons sit together?

Safe distancing will no longer be required between individuals or between groups of patrons. 

ii) Are patrons supposed to put on masks at all times during the movie? Can they eat during the movie?

Mask-wearing is no longer a requirement in cinemas. Patrons can continue to eat and drink during the movie.   

iii) What are the hygiene practices the cinemas are undertaking as part of the reopening?

Cinemas will cater additional time for cleaning of halls after every screening. There will be increased cleaning and disinfection of high touch point areas e.g. service counters, toilets, ticketing machines etc.

We have also disinfected all cinema surfaces with anti-microbial coating, including all cinema halls, seats, door handles etc. 

Professional Grade UV Air sanitizers have been installed in all cinemas as well. 

For the comprehensive FAQs for Cinema Operators released by IMDA, please visit https://www.imda.gov.sg/news-and-events/Media-Room/Media-Releases/2020/Advisories-on-COVID-19-Situation